Report a Bug

Report any encountered bugs for:

  • GameSalad Creator (Mac or Windows)
  • GameSalad Viewer

We appreciate your feedback to help make GameSalad even better!

Report a Bug

Standard Customer Support

Standard Customer Support is available to Basic and Professional GameSalad members.

Having trouble with any of the following?

Basic User & Pro Developers

  • Account/Billing 
  • Marketplace

* Basic Users will have a 2 business day response time

Professional Developers Only

  • Response tailored to your project
  • Basic Logic Examples*

* Basic Logic Examples are issues that are frequently encountered by our customers. Most answers are located in our Tutorials, and we encourage everyone to check out the Getting Started Tutorials. If you have graduated beyond those Tutorials we have Making It Better tutorials that can guide a developer through the most common pitfalls.

Basic Users - having problems? Need more support?  Upgrade Now to Professional Membership and enjoy this support level for free!

Request Standard Support

Premium Customer Support

GameSalad is proud to now offer more comprehensive support for members with complex project assistance needs. Having trouble with your project? Get answers from our experts! When you purchase Premium Customer Support, we’ll open up your project and offer skilled assistance with:

  • Advanced Logic Assistance**
  • Project File Debugging
  • Logic Functionality Review

Premium Customer Support: $199 per incident

* Initial response time is 1 business day post successful Premium Support purchase

**Advanced Logic Assistance is guided support for issues with complexly structured game logic. GameSalad will provide examples surrounding the provided project file to unblock development hindrances. 

Request Premium Support